Frequently Asked Questions

Our aloe is 99.8% pure (vs. 10-50% in most commercial products), cold-pressed to preserve polysaccharides, aloin-free to <0.1ppm, and batch-tested with certificates available. We prioritize bioactivity over profit margins.

<0.1 ppm (parts per million)—100x stricter than IASC certification standard (10ppm) and 10x stricter than FDA recommendation (1ppm). This minimizes irritation risk, especially for sensitive skin.

Email your batch number (found on bottle label) to batch@aloeteam.com. We'll send you the complete test results: aloin content, acemannan levels, microbial safety, and heavy metal screening.

All processing steps occur below 25°C (77°F) to preserve heat-sensitive polysaccharides and enzymes. Heat processing (common in mass production) destroys 50-80% of acemannan content. Read our full guide →

Yes, we source from USDA Organic certified farms. Our aloe vera is grown without synthetic pesticides, fertilizers, or GMOs.

Yes. Our aloe is gentle enough for facial use. Patch test on your inner arm first (wait 24 hours). Avoid direct eye contact unless using an ophthalmologist-tested product.

For sunburn: every 2-4 hours until skin cools. For daily moisturizing: 1-2x daily. For irritation: as needed. There's no maximum—aloe is safe for frequent use.

Yes. Aloe layers well with most products. Apply to clean skin, let absorb 2-3 minutes, then follow with moisturizer or sunscreen. Avoid mixing with acids or retinoids on irritated skin.

Yes, for external use on unbroken skin. Supervise application. Patch test first. Not for ingestion. Consult pediatrician if applying to infants under 6 months.

Our product is for external use only and contains no ingredients contraindicated during pregnancy. However, we recommend consulting your healthcare provider before using new skincare products during pregnancy or nursing.

Yes. Apply to scalp, massage gently, leave 15-30 minutes, then rinse. May help soothe a dry, irritated scalp without the build-up of oil-based treatments. Our scalp and hair guide covers application timing, what to layer, and what aloe does not do.

Store in a cool, dry place below 25°C (77°F). Refrigeration extends shelf life and provides cooling relief but isn't required. Keep container tightly closed.

24 months unopened from processing date. 12 months after opening when stored properly. Batch date is printed on label.

Signs of degradation: colour change from clear to yellow/brown, off odour, separation that doesn't remix, visible mould. Stop use if you notice any. Our shelf life and storage guide walks through the full look-smell-texture decision step by step.

Refrigeration slows polysaccharide degradation and provides cooling relief for sunburn. Not required, but recommended for maximum shelf life and soothing effect.

Aloe allergy is rare but possible. Always patch test first: apply a small amount to the inner arm and check at 24 and 48 hours. If you see sustained redness, itching, or hives, stop using the product. Aloin-filtered gels reduce irritation risk. See our patch-testing guide for the full procedure.

Yes—our aloin-free formula (<0.1ppm) is specifically designed for sensitive skin. Aloin is the primary irritant in aloe. Still, patch test first if you have reactive skin.

No. Use only on intact skin. For deep cuts, burns with broken skin, or wounds, seek medical care. Aloe is for minor irritation and surface-level support only.

No. Pure aloe vera gel is non-comedogenic and lightweight. It won't clog pores or cause acne in most users.

Our flagship aloe gel is currently in pre-launch. Email hello@aloeteam.com if you would like to be notified at launch.

Final shipping options, timelines, any free-shipping threshold, and our return window will be published with the launch announcement. The principle we are designing around: a fair satisfaction window and clear, plain-language terms — see our Terms page for the framework.

Opaque, UV-blocking HDPE bottles (BPA-free, #2 recyclable), shipped in minimal packaging with recycled materials.

We are open to conversations with retailers, spas, wellness practitioners, and formulation partners once launch is closer. Email hello@aloeteam.com with a short note about your business and we'll follow up.