Frequently Asked Questions

Our aloe is 99.8% pure (vs. 10-50% in most commercial products), cold-pressed to preserve polysaccharides, aloin-free to <0.1ppm, and batch-tested with certificates available. We prioritize bioactivity over profit margins.

<0.1 ppm (parts per million)—100x stricter than IASC certification standard (10ppm) and 10x stricter than FDA recommendation (1ppm). This minimizes irritation risk, especially for sensitive skin.

Email your batch number (found on bottle label) to batch@aloeteam.com. We'll send you the complete test results: aloin content, acemannan levels, microbial safety, and heavy metal screening.

All processing steps occur below 25°C (77°F) to preserve heat-sensitive polysaccharides and enzymes. Heat processing (common in mass production) destroys 50-80% of acemannan content. Read our full guide →

Yes, we source from USDA Organic certified farms. Our aloe vera is grown without synthetic pesticides, fertilizers, or GMOs.

Yes. Our aloe is gentle enough for facial use. Patch test on your inner arm first (wait 24 hours). Avoid direct eye contact unless using an ophthalmologist-tested product.

For sunburn: every 2-4 hours until skin cools. For daily moisturizing: 1-2x daily. For irritation: as needed. There's no maximum—aloe is safe for frequent use.

Yes. Aloe layers well with most products. Apply to clean skin, let absorb 2-3 minutes, then follow with moisturizer or sunscreen. Avoid mixing with acids or retinoids on irritated skin.

Yes, for external use on unbroken skin. Supervise application. Patch test first. Not for ingestion. Consult pediatrician if applying to infants under 6 months.

Our product is for external use only and contains no ingredients contraindicated during pregnancy. However, we recommend consulting your healthcare provider before using new skincare products during pregnancy or nursing.

Yes. Apply to scalp, massage gently, leave 15-30 minutes, then rinse. May help soothe dry, irritated scalp. Won't build up like oil-based treatments.

Store in a cool, dry place below 25°C (77°F). Refrigeration extends shelf life and provides cooling relief but isn't required. Keep container tightly closed.

24 months unopened from processing date. 12 months after opening when stored properly. Batch date is printed on label.

Signs of degradation: color change from clear to yellow/brown, off odor, separation that doesn't remix, visible mold. If you notice any, discontinue use.

Refrigeration slows polysaccharide degradation and provides cooling relief for sunburn. Not required, but recommended for maximum shelf life and soothing effect.

Aloe allergy is rare but possible. Always patch test first: apply small amount to inner arm, wait 24 hours. If redness, itching, or irritation occurs, discontinue use. Aloin-free products reduce irritation risk.

Yes—our aloin-free formula (<0.1ppm) is specifically designed for sensitive skin. Aloin is the primary irritant in aloe. Still, patch test first if you have reactive skin.

No. Use only on intact skin. For deep cuts, burns with broken skin, or wounds, seek medical care. Aloe is for minor irritation and surface-level support only.

No. Pure aloe vera gel is non-comedogenic and lightweight. It won't clog pores or cause acne in most users.

Free standard shipping on orders $50+. Standard: 5-7 business days. Expedited: 2-3 business days (additional cost). We ship within 2 business days of order.

Currently shipping to US addresses only. International shipping coming soon—join our mailing list for updates.

30-day satisfaction guarantee. If unsatisfied for any reason, return for full refund. Product doesn't need to be unused—we stand behind our quality. Email support@aloeteam.com to initiate return.

Opaque HDPE bottles (UV-blocking), BPA-free, #2 recyclable. Shipped in minimal packaging with recycled materials. Bubble wrap available upon request for extra protection.

Yes, for retailers, spas, and wellness practitioners. Minimum order quantities apply. Email wholesale@aloeteam.com for pricing tiers.

We offer custom formulation and private labeling for qualified partners. Contact partnerships@aloeteam.com for details.