Contact Us
Questions about our products, batch certificates, or aloe vera in general? We're here to help.
Batch Certificates
Request your batch test results:
Include your batch number (found on bottle label)
Common Questions
Before reaching out, check if your question is answered here:
Product Questions
Ordering Questions
How to Reach Us
The fastest way to reach us is by email. Pick the address that matches your question:
- General questions and product info: hello@aloeteam.com
- Batch certificate requests: batch@aloeteam.com (include your batch number)
- Order, shipping, or return issues: support@aloeteam.com
- Wholesale or partnership inquiries: hello@aloeteam.com
When you write in, it helps to include: the product or batch number (if applicable), your skin concern or context, and any specific questions about ingredients or processing. The more detail you share, the better we can help.
Our Transparency Promise
We're committed to answering questions honestly and completely. Common topics we're happy to discuss:
- Detailed processing methods
- Batch-specific test results
- Sourcing and farm partnerships
- Ingredient explanations
- Usage recommendations for specific skin concerns
- Research citations and evidence
If we don't know the answer, we'll tell you—and then find out.